What is NextGen 9-1-1?
Next Generation 9-1-1 (abbreviated NG9-1-1 or NG911) refers to an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a wireless mobile society. In addition to calling 9-1-1 from a phone, it intends to enable the public to transmit text, images, video and data to the 9-1-1 center.
- True system interoperability
- Improved response times and location data
- Improved redundancy and reliability (virtual PSAPs)
- Data sharing between PSAPs
- Greater visibility into emergency incidents: video from public-safety systems, video and images from citizenry, texts to and from citizenry
- Better service to citizens - particularly deaf and hearing impaired community
- Adequate funding mechanism for system maintenance particularly for smaller PSAPs or dispatch centers
- Increased cost during initial implementation
- Up to date and relevant 9-1-1 legislation
- Training and Standards
- Statewide governance, coordination, and planning
- Increased cyber security threats
U.S. DHS Office of Emergency Communications NG9-1-1 Workshop
The Wisconsin State Interoperability Council and the U.S. Department of Homeland Security, Office of Emergency Communications (OEC) co-hosted a series of four (4) workshops across Wisconsin on NextGen 9-1-1. These workshops were intended to help our public safety community, local government representatives, and elected officials understand the technical, financial, and strategic issues associated with this emerging technology.
OEC NG 9-1-1 Governance and Operations PowerPoint
OEC NG 9-1-1 Technical PowerPoint
DOA/DET NG 9-1-1 PowerPoint
Future of Public Safety Video
What's Next for Wisconsin?
The Wisconsin State Interoperability Council stood up a NG9-1-1 Workgroup in May 2016 to assist with the Next Generation 9-1-1 initiative. The NG9-1-1 Workgroup, under the general guidance of the 9-1-1 Subcommittee, has been tasked with developing a strategic plan for NG9-1-1 in Wisconsin.
The Department of Administration is currently collecting data related to NG9-1-1 and has released a Public Safety Answering Point (PSAP) survey to all of the known PSAPs in Wisconsin. If your agency did not receive this survey, please contact Brian Kreklau at Brian.Kreklau@wisconsin.gov
National Initiative and Resources
For the status of NG9-1-1 across the Nation, click here
Federal Communications Commission (FCC)
National 911 Program
National Emergency Number Association (NENA)
Association of Public-Safety Communications Officials (APCO)