NextGen 9-1-1 in Wisconsin

 What is NextGen 9-1-1?

Next GeneratioNG911 Textn 9-1-1 (abbreviated NG9-1-1 or NG911) refers to an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a wireless mobile society.  In addition to calling 9-1-1 from a phone, it intends to enable the public to transmit text, images, video and data to the 9-1-1 center.




NG911 Benefits

  • True system interoperability
  • Improved response times and location data
  • Improved redundancy and reliability (virtual PSAPs)
  • Data sharing between PSAPs
  • Greater visibility into emergency incidents: video from public-safety systems, video and images from citizenry, texts to and from citizenry
  • Better service to citizens - particularly deaf and hearing impaired community

NG911 Challenges

  • Adequate funding mechanism for system maintenance particularly for smaller PSAPs or dispatch centers
  • Increased cost during initial implementation
  • Up to date and relevant 9-1-1 legislation
  • Training and Standards
  • Statewide governance, coordination, and planning
  • Increased cyber security threats

U.S. DHS Office of Emergency Communications NG9-1-1 Workshop

The Wisconsin State Interoperability Council and the U.S. Department of Homeland Security, Office of Emergency Communications (OEC) co-hosted a series of four (4) workshops across Wisconsin on NextGen 9-1-1.  These workshops were intended to help our public safety community, local government representatives, and elected officials understand the technical, financial, and strategic issues associated with this emerging technology.

Workshop Materials:

OEC NG 9-1-1 Governance and Operations PowerPoint

OEC NG 9-1-1 Technical PowerPoint

DOA/DET NG 9-1-1 PowerPoint

Future of Public Safety Video

What's Next for Wisconsin?

The Wisconsin State Interoperability Council stood up a NG9-1-1 Workgroup in May 2016 to assist with the Next Generation 9-1-1 initiative.  The NG9-1-1 Workgroup, under the general guidance of the 9-1-1 Subcommittee, has been tasked with developing a strategic plan for NG9-1-1 in Wisconsin.

The Department of Administration is currently collecting data related to NG9-1-1 and has released a Public Safety Answering Point (PSAP) survey to all of the known PSAPs in Wisconsin.  If your agency did not receive this survey, please contact Brian Kreklau at

National Initiative and Resources

For the status of NG9-1-1 across the Nation, click here

Federal Communications Commission (FCC)

National 911 Program

National Emergency Number Association (NENA)

Association of Public-Safety Communications Officials (APCO)