Wisconsin Interoperability Initiative

NextGen 9-1-1 in Wisconsin

 What is NextGen 9-1-1?

Next GeneratioNG911 Textn 9-1-1 (abbreviated NG9-1-1 or NG911) refers to an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a wireless mobile society.  In addition to calling 9-1-1 from a phone, it intends to enable the public to transmit text, images, video and data to the 9-1-1 center.




NG911 Benefits

  • True system interoperability
  • Improved response times and location data
  • Improved redundancy and reliability (virtual PSAPs)
  • Data sharing between PSAPs
  • Greater visibility into emergency incidents: video from public-safety systems, video and images from citizenry, texts to and from citizenry
  • Better service to citizens - particularly deaf and hearing impaired community

NG911 Challenges

  • Adequate funding mechanism for system maintenance particularly for smaller PSAPs or dispatch centers
  • Increased cost during initial implementation
  • Up to date and relevant 9-1-1 legislation
  • Training and Standards
  • Statewide governance, coordination, and planning
  • Increased cyber security threats

U.S. DHS Office of Emergency Communications NG9-1-1 Workshop

The Wisconsin State Interoperability Council and the U.S. Department of Homeland Security, Office of Emergency Communications (OEC) co-hosted a series of four (4) workshops across Wisconsin on NextGen 9-1-1.  These workshops were intended to help our public safety community, local government representatives, and elected officials understand the technical, financial, and strategic issues associated with this emerging technology.

Workshop Materials:

OEC NG 9-1-1 Governance and Operations PowerPoint

OEC NG 9-1-1 Technical PowerPoint

DOA/DET NG 9-1-1 PowerPoint

Future of Public Safety Video

What's Next for Wisconsin?

The Wisconsin State Interoperability Council stood up a NG9-1-1 Workgroup in May 2016 to assist with the Next Generation 9-1-1 initiative.  The NG9-1-1 Workgroup, under the general guidance of the 9-1-1 Subcommittee, has been tasked with developing a strategic plan for NG9-1-1 in Wisconsin.

The Department of Administration is currently collecting data related to NG9-1-1 and has released a Public Safety Answering Point (PSAP) survey to all of the known PSAPs in Wisconsin.  If your agency did not receive this survey, please contact Brian Kreklau at Brian.Kreklau@wisconsin.gov

National Initiative and Resources

For the status of NG9-1-1 across the Nation, click here

Federal Communications Commission (FCC)

National 911 Program

National Emergency Number Association (NENA)

Association of Public-Safety Communications Officials (APCO)

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